Deployment automation in the IBM FileNet Content Manager (
) environment

Automation in DMS
Overcoming conflicting goals

Departments demand rapid adjustments and bug fixes in the document management system (DMS), while IT operations view changes as a risk. Overburdened operations teams exacerbate the problem.

These challenges were overcome by automating a standardized deployment process, including test automation with GitLab and customer-specific deployment modules. IBM's many years of expertise and transparent communication ensured rapid troubleshooting, increased system stability, and reduced the workload for operations teams.

Location: Frankfurt

Employees: 600

Revenue: approx. 3.1 billion (2022)​

CHALLENGE AND REQUIREMENTS

  • Conflicting goals between business units and IT operations
  • Department calls for faster adaptation of existing DMS application to changing requirements and faster troubleshooting
  • The company classifies every change as a risk of error.
  • Overloading the operations team with too many deployment steps and different technologies

SOLUTIONS

  • Automation of a comprehensive and uniform deployment process in the central DMS
  • Introduction of an automated test track
  • Setup, development, and maintenance of the deployment pipeline, including release management and integration of test automation (based on GitLab)
  • Development of a customized deployment module for convenient workflow and code module deployments

Employee Quote

Fast and error-free use

Deployment automation ensures fast and error-free use of the correct artifacts and environment variables. This is a significant benefit for the operational readiness of our solution.
Christoph Sünderkamp
Business team lead
, ISR Information Products AG
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WHAT THE CLIENT VALUES IN US

  • Profound and long-standing expertise within the IBM ecosystem
  • open and transparent communication
  • Rapid availability of FileNet experts
  • Candid feedback and insights on client initiatives​

CLIENT VALUE

High system availability

Fast response times in the event of malfunctions

Relieving the burden on IT administration

TECHNOLOGIES WE HAVE EMPLOYED

IBM FileNet Content Manager
IBM FileNet is a highly scalable platform designed for the straightforward and secure storage and management of documents.
Learn More

CONSULTING SERVICES

Document Management Consulting
Discover how we can optimize your document management processes.
Learn More
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Process Management Consulting
Understand and optimize your processes through our consulting services.
Learn More
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ARE YOU INTERESTED IN FURTHER CASE STUDIES?

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Would you like more information about our services?
THEN PLEASE CONTACT US!

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Mark Hommola
Head of Business Process Automation
Business Process Automation
mark.hommola@isr.de
+49(0)151 422 05 426

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